Privacy Policy

At Exchange Desk, we are committed to protecting your privacy. This policy outlines how we handle your personal information.

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What Information We Collect

– Contact details like your name, email address, and phone number.

– Identification information such as a copy of your passport, national ID, or driver’s license for verification.

– Financial details such as your bank account number if you are funding accounts.

– Cryptocurrency wallet addresses.

– Technical information like IP address, browser type, device details, and operating system.

– Usage data including browsing activities, clicked links, viewing history.

How We Use Your Information

– Provide our services and verify your identity.

– Process transactions like exchanges and payments.

– Communicate with you about our services.

– Provide customer support.

– Improve user experience on our platform.

– Personalize content and advertisements.

– Protect against fraud, spam, abuse etc.

– Comply with legal and regulatory obligations.

When We Disclose Your Information

We do not sell your personal information. It may be shared with:

– Service providers and partners who assist us in processing your transactions.

– Law enforcement, government agencies, courts, external advisors – as required by applicable laws.

– Any other third party after obtaining your consent.

Securing and Retaining Your Information

We implement appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

We retain personal data as long as needed to fulfill our legal or regulatory obligations.

Your Privacy Choices and Rights

You have certain choices regarding your information under GDPR and other laws. These include:

– Obtaining access to your personal data.

– Opting out of any promotional communication.

– Exercising your right to erasure.

– Lodging a complaint with supervisory authorities.

Contact Us

For any queries or concerns about our privacy practices, please contact us at ceo@exchangedesk.ae

Changes to this Policy

We may change this policy from time to time and will post updated versions on our website. We recommend you review this page periodically to stay informed about our information practices.